Terms and Conditions

Appointments & Arrival

– Please plan to arrive 15 minutes before your scheduled appointment time.
– This allows time to park, check in, and complete any forms not filled out online.
– Your consultation begins at your appointment time and is included in the service duration.

Cancellations & No-Shows

– We kindly ask for at least 24 hours’ notice to cancel or reschedule.
– Cancellations with less than 24 hours’ notice or no-shows may be charged a fee.

Appointment Reminders

– We send confirmations and reminders as a courtesy.
– Delivery depends on phone carriers and email providers.
– Guests are responsible for keeping track of their scheduled appointments, even if reminders
are delayed or not received.

Minors

– Guests must be at least 14 years old to receive spa services.
– Ages 14–17 may enjoy select facials only.
– Massage, body rituals, and enhancements (CBD, aromatherapy, etc.) are reserved for
guests 18 and older.
– A parent or legal guardian must sign intake forms for minors and remain on-site during the
service.

Personal Belongings

– Unwind Spa is not responsible for lost or stolen items.
– Please keep valuables with you or leave them secured at home.
– Small lockers may be provided as a convenience for guests, but all items are left at your own
risk.

Gift Cards & Promotions

– Gift cards are available for purchase and make wonderful gifts.
– Gift cards (including promotional ones) cannot be redeemed for cash or gratuities.
– Promotional gift cards may not be applied toward retail purchases.

Memberships

– Memberships come with exclusive savings and perks.
– Policies regarding freezes, transfers, and cancellations are available at the spa or during
enrollment.

Health & Safety

– For your well-being, please let your therapist know about any medical conditions, injuries,
allergies, or if you are pregnant.
– Some services may not be recommended during pregnancy or with certain conditions.

Disclaimers

– Our services are designed for relaxation, wellness, and skincare — not as medical
treatment.
– Unwind Spa reserves the right to refuse service if a condition or circumstance makes it unsafe to proceed.

Thank you for reviewing our policies. We look forward to helping you relax, refresh, and unwind!